At RCG Suites Pattaya, we are dedicated to offering you the very best of our hospitality, including our room rates. If you find a lower rate elsewhere, not only will we match it, we'll give you an additional 10% discount! Plus, receive many more exclusive savings, including:
- Free WiFi during your stay. - No online booking fees. - Unique offers and special deals.
We looking forward to welcoming you soon to Live the Remarkable at RCG Suites Pattaya.
Terms & Conditions
RCG Suites Pattaya, its subsidiaries and affiliates will make available the best guest room rates for our hotels under ‘RCG Suites Pattaya’ brand on the RCG Suites Pattaya Website (the “Best Rate Guarantee”). “RCG Suites Pattaya” is the website owned and operated for all RCG Suites Pattaya at www.rcgsuites.com.
In the unlikely event that a lower rate at a RCG Suites Pattaya is made available on a non-RCG Suites Pattaya website (the “Competing Rate”), upon its receipt of a claim that satisfies these Best Rate Guarantee terms and conditions (the “BRG Terms”), RCG Suites Pattaya will honor that Competing Rate and provide the individual that submitted the valid claim of an additional 10% discount off the Competing Rate per room per night
For a claim to be eligible under the Best Rate Guarantee, it must be submitted through the claim submittal webform available CLICK HERE
A claim must be submitted prior to, or within 24 hours after, making a reservation through a RCG Suites Pattaya Website, and at least 24 hours before the standard check-in time at the applicable RCG Suites Pattaya.
A claim form may be rejected by RCG Suites Pattaya if it is incomplete, is submitted in an unsupported language, or concerns a non-RCG Suites Pattaya website that is in an unsupported language.
For the Competing Rate to be valid, it must be a currently available lower published online room rate publicly available on the normal public online channel for the same RCG Suites Pattaya, the same dates, the same number of guests, the same room type, the same term and condition, the same cancellation policy with a similar view and room size, and include similar or additional value-added amenities (e.g., free breakfast).
RCG Suites Pattaya will compare the total room cost of a stay, and multiple claims for a stay consisting of two or more nights in the same week at the same RCG Suites Pattaya or RCG Suites Pattaya in close proximity may be treated as one claim for one stay, even if booked through more than one reservation.
RCG Suites Pattaya will convert any Competing Rate offered in a different currency than the rate made available through the RCG Suites Pattaya Websites, and may deny claims where it determines that the difference between the rates is due to exchange rate fluctuations.
Booking fees, extra adult fees, fees for children, rollaway charges will be included in the rate comparison. Taxes, gratuities, or any mandatory charges that may apply at RCG Suites Pattaya (e.g., resort charges) will be excluded from the rate comparison.
The estimated value of value-added amenities (e.g.,free breakfast, late check out, free F&B coupon, early check in, etc.) offered as part of a Competing Rate will be excluded from the rate comparison, and will not be provided by RCG Suites Pattaya when honoring a lower rate.
RCG Suites Pattaya may deny claims where the difference between the Competing Rate and the rate on the RCG Suites Pattaya Website is less than one percent.
The Best Rate Guarantee does not apply to:
Unpublished or negotiated rates (e.g., wholesales rates that are sold in the B2C website, consortia rates, Private Sale rates, corporate discount rates, group rates, meeting rates, promotional rates from the undercut commission by OTA).
Rates requiring membership in a club or other organization, offered pursuant to direct mail or email solicitations, requiring discount codes or coupons, or otherwise not intended for the general public;
Package rates (e.g., rates that include a combination of a room and airfare, an overnight cruise, car rental).
Rates offered by, or on behalf of, unit owners or a home owners association for stays at RCG Suites Pattaya.
Rates offered by opaque providers (e.g., Hotwire, Priceline) that do not provide the name or location of the hotel until after a reservation has been.
Rates offered on on-request websites that do not provide immediate hotel confirmations (e.g., Asiawebdirect.com).
The Best Rate Guarantee does not apply to existing reservations that are not booked through a RCG Suites Pattaya Website, and RCG Suites Pattaya is not responsible for any fees associated with cancelling a reservation made through a different channel (e.g., a call center, a non-RCG Suites Pattaya website).
If a valid Best Rate Guarantee claim is submitted without an existing reservation, the individual making the valid claim will be contacted by RCG Suites Pattaya and must make a reservation in the manner communicated by RCG Suites Pattaya by the earlier of 24 hours from receipt of the communication or local check-in time at the relevant RCG Suites Pattaya. Failure to make a reservation in the required time period will invalidate the claim.
The Best Rate Guarantee will be suspended during times where the RCG Suites Pattaya Websites or certain rates are not available due to an outage, a technical issue or a circumstance beyond RCG Suites Pattaya reasonable control.
RCG Suites Pattaya has the sole right and discretion to determine the validity of any claim and will not review documentation provided by the individual submitting a claim as part of its validation process. RCG Suites Pattaya reserves the right to deny a claim, if it cannot independently verify the availability of a Competing Rate at the time it processes the claim.
RCG Suites Pattaya may at any time and without notice terminate or restrict a person’s ability to submit a claim under or otherwise benefit from the Best Rate Guarantee, if in its sole discretion RCG Suites Pattaya determines that such person has: (1) acted in a manner inconsistent with applicable laws or ordinances; (2) acted in a fraudulent or abusive manner, (3) submitted multiple invalid Best Rate Guarantee claims; (4) failed to stay at RCG Suites Pattaya after receiving approved Best Rate Guarantee Claims; or (5) breached any of these BRG Terms.
Any disputes arising out of or related to the Best Rate Guarantee or these BRG Terms shall be handled individually without any class action, and shall be governed by, construed and enforced in accordance with the laws of Thailand.
Void where prohibited by law. RCG Suites Pattaya reserves the right to amend, revise, supplement, suspend or discontinue the Best Rate Guarantee or these BRG Terms at any time in its sole discretion and without prior notice.